Your privacy, handled with the same care as your home.
This Privacy Policy explains how Ashra Interior Architecture Pvt. Ltd. ("Ashra Interiors", "we", "us", "our") collects, uses, discloses and protects the personal information of visitors to our website and clients who engage us for interior design and execution services.
Introduction & Scope
Ashra Interior Architecture Pvt. Ltd. is an interior design and execution studio based in Dombivli, Maharashtra, serving clients across Navi Mumbai, Thane, Kalyan and Mumbai. We are committed to protecting the personal information you share with us — whether through our website, phone, WhatsApp, email, or during a site visit or consultation.
This Policy applies to all visitors of our website, prospective clients requesting quotes or 3D designs, and existing clients for whom we execute interior projects. It is drafted in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").
By using our website or engaging our services, you consent to the collection and use of your information as described in this Policy.
Information We Collect
We collect information necessary to design, quote and execute your interior project, including:
Personal Information
- Full name, phone number and email address submitted through our contact form, WhatsApp or phone enquiries
- Residential or commercial site address, for the purpose of measurement visits, 3D design and material delivery
- Property type (1BHK, 2BHK, 3BHK, villa, office/commercial) and project preferences shared during consultation
Project & Transaction Information
- Site photographs, measurements and layout details collected during the free site visit
- Design briefs, material selections, moodboards and 3D renders created for your project
- Payment records, invoices and warranty registration details for completed work
Technical Information
- IP address, browser type, device information and pages visited on our website
- Information collected automatically through cookies and similar tracking technologies (see Section 05)
How We Use Your Information
We use the information we collect strictly for purposes connected to delivering our services, including to:
- Respond to enquiries and schedule free site visits and 3D design consultations
- Prepare itemised quotes, design proposals and project timelines
- Plan, execute and manage your interior project, including coordination with our carpentry and site teams
- Process payments, issue invoices and register your 5-year warranty on modular work
- Send project updates via call, WhatsApp, SMS or email during execution
- Share occasional offers, portfolio updates or seasonal promotions, where you have not opted out
- Improve our website, services and customer experience
- Comply with applicable legal, tax and regulatory obligations
Services This Policy Covers
This Privacy Policy governs personal information collected in connection with any of the following services offered by Ashra Interiors:
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to understand visitor behaviour, remember your preferences and improve site performance. These may include essential cookies (required for the site to function), analytics cookies (to understand how visitors use our site) and marketing cookies (to show relevant offers).
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website, such as the enquiry form.
Disclosure to Third Parties
We do not sell, rent or trade your personal information. We may share your information only in the following circumstances:
- Service partners — vendors, carpenters, material suppliers and logistics partners engaged solely to execute your project
- Payment processors — for secure processing of advance payments and invoices
- Legal compliance — where disclosure is required under Indian law, court order or by a government authority
- Business transfer — in the event of a merger, acquisition or restructuring of Ashra Interior Architecture Pvt. Ltd.
Any third party with whom we share your information is contractually bound to use it only for the purpose for which it was shared, and to maintain confidentiality.
Data Storage & Security
We implement reasonable security practices and procedures, as required under the IT Rules, 2011, to protect your personal information from unauthorised access, alteration, disclosure or destruction. This includes restricted internal access, secure storage of project files and payment records, and regular review of our data-handling practices.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy — including the duration of your project, the applicable 5-year warranty period on modular work, and any period required to comply with our legal, accounting or tax obligations. Enquiry data from visitors who do not proceed with a project is retained for a limited period for follow-up purposes and may be deleted or anonymised thereafter on request.
Your Rights as a Data Principal
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Request a summary of the personal information we hold about you and how it is processed
- Request correction or updating of inaccurate or incomplete personal information
- Request erasure of your personal information, subject to our legal and contractual retention requirements
- Withdraw consent for marketing communications at any time, without affecting the lawfulness of processing carried out before withdrawal
- Nominate another individual to exercise these rights on your behalf, in the event of death or incapacity
- Register a complaint with the Data Protection Board of India if you believe your rights have been violated
To exercise any of these rights, please contact our Grievance Officer using the details in Section 12.
Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor without verifiable parental or guardian consent, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services or applicable law. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically. Continued use of our website or services after any changes constitutes acceptance of the revised Policy.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023, the details of the Grievance Officer are provided below. For any queries, concerns or complaints relating to the processing of your personal information, please reach out:
Ashra Interior Architecture Pvt. Ltd.
Contact Us
For any general questions about this Privacy Policy or how we handle your information, you may reach us at: